This webshop is managed by Natural You Box. Throughout the entire site, the terms 'we', 'us' and 'our' refer to Natural You Box. Natural You Box provides this webshop, including all information, tools and services, at your disposal if you, the user, accept the following terms and conditions.

By visiting our webshop and/or purchasing something from us, you agree to all terms and conditions listed here. These conditions apply to all users of the webshop, including users who are browsers, suppliers, customers, sellers and content creators.

You can access the most recent version of our terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these general terms and conditions by posting updates and/or changes to our webshop. It is your responsibility to regularly check this page for changes. If you continue to use the webshop, it means that you accept those changes.

Our webshop is hosted on Shopify Inc. They offer us the online e-commerce platform which allows us to sell our products to you.

  1. Seller

Natural You Box (limited partnership)

Koning Albertstraat 31,

1600 Sint-Pieters-Leeuw,

Belgium

Telephone number: 0484/513552

Email address: info@natural-you-box.be

VAT number: BE 0705915421

  1. Accuracy and completeness of information

We are not responsible if information available on our webshop is incorrect, incomplete or not up-to-date.

We reserve the right to change the contents of the webshop at any time, but we are not obliged to update any information. You agree that it is your responsibility to check changes to our webshop.

  1. Price or product changes

Our product prices are subject to change without notice.

We reserve the right to change or discontinue the product range at any time without notice.

  1. Delivery

We deliver in the Benelux countries. The shipping costs in Belgium are €4 for orders under €40; orders over €40 have free delivery. The shipping costs for the Netherlands and Luxembourg are €5 for orders under €50; orders over €50 have free delivery.

Once we have received the payment, your order will be shipped with bpost or PostNL and can be expected within 14 days after shipment.

You can also collect your order free of charge at the following address: Koning Albertstraat 31, 1600 Sint-Pieters-Leeuw, Belgium. However, this is only possible on Wednesdays between 16:00 and 18:00.

We are not liable in case of delay or strike by bpost or PostNL. However, if you have not received your order within 30 days, it can be cancelled. The total cost of your order (including shipping) will be refunded within 14 days.

  1. Payment

All prices on our webshop include 21% VAT and are indicated per product unit. We accept the following payment methods: Bancontact, Credit Card (MasterCard, Visa, American Express), PayPal and Apple Pay. Your order will be shipped after we have received your payment.

  1. Accuracy of account information

You agree to provide current, complete and correct account information for all purchases on our webshop. You agree to update your personal data and other information, including your email address and credit card numbers and due dates, as soon as possible so that we can complete your transactions and contact you if necessary.

  1. Personal information

The use of your personal information is covered by our Privacy Policy.

  1. Quality guarantee

Have you received a wrong or damaged product, or is part of your order missing? Please let us know within 14 days after receiving your order and send us pictures of the product(s) unused and in original packaging. If it turns out there is a problem, your product can be replaced or refunded.

However, we do not guarantee that the quality of the products you have purchased will meet your expectations.

  1. Liability

Natural You Box is in no way liable for any allergic reaction to any of the products purchased on our webshop. Nor are we liable for any damage to the product through your own use and are therefore not obliged to replace or refund that product.

  1. Withdrawal

Not satisfied with your order? Let us know in time. You can cancel your order up to 14 days after delivery and return it free of charge. Once we have received the order, the total cost (including shipping) will be refunded within 14 days.

The right of withdrawal only applies if the products are returned unused and in the original, unopened packaging.

  1. Dispute resolution

All disputes fall under the exclusive jurisdiction of the courts responsible for our registered office. In our case, the Dutch Corporate Court located at Boulevard de Waterloo 70, 1000 Brussels.

Information about alternative dispute resolution can be found via this link: http://ec.europa.eu/odc, but we reserve the right to submit disputes exclusively to the courts.

  1. Comments, feedback and other reactions

If you send us specific responses at our request (for example contest entries), or spontaneous creative ideas, suggestions, plans or other material, online, by email, by mail or otherwise, you agree that we can at any time and without limitation edit, copy, publish, distribute, translate or otherwise use that information. We are not be obliged (1) to keep any comments confidential; (2) to pay for any comments; or (3) to respond to any comments.

We may, but are not required, to control, edit or delete the content that in our view is unlawful, abusive, threatening, defamatory, pornographic, obscene or otherwise objectionable.

You agree that your comments do not violate any third party rights, including copyright, trademark, privacy or other personal rights. You also agree that your comments do not contain defamatory or otherwise unlawful, abusive or obscene content, or a computer virus or other malware that could in any way affect the functioning of the webshop. You may not use false email addresses, pretend to be someone other than yourself, or deceive us or any third party in any way. You are fully responsible for all your comments and their accuracy. We take no responsibility and accept no liability for any comments posted by you or by third parties.

  1. Prohibited applications

It is forbidden to use the webshop and its contents: (a) for any unlawful purposes; (b) to incite others to unlawful acts; (c) to infringe our intellectual property rights or the intellectual property rights of third parties; (d) to harass, abuse, insult, belittle, intimidate or discriminate against persons based on gender, sexual orientation, religion, ethnicity, national origin, age or disability; (e) to place false or misleading information; (f) to upload or send viruses, or other types of malware that may in any way affect the functionality of the webshop, other websites or the internet; (g) to collect or follow other people's personal information; (h) for spamming, phishing, pharming, pretexting, or to spider, crawl or scrape; (i) for any obscene or immoral purpose. We reserve the right to terminate your use of the webshop if one of these points is violated.

  1. Validity of the terms and conditions

These terms and conditions are effective unless and until the agreement is terminated by you or us. You can terminate the agreement at any time by letting us know that you no longer wish to use our webshop.

If, in our opinion, you have not complied with one of the conditions stated, we may terminate this agreement at any time without notice. You remain liable for all amounts due up to and including the date of termination of the agreement.

Any ambiguities in the interpretation of these conditions cannot be used against us.

  1. Applicable legislation

These terms and conditions and any separate agreements under which we provide services are governed by and construed in accordance with Belgian and European legislation.

  1. Questions

If you have any questions about the terms and conditions of Natural You Box, please contact us via:

  • our contact form,
  • email: info@natural-you-box.be,
  • mail: Natural You Box, Koning Albertstraat 31, 1600 Sint-Pieters-Leeuw, Belgium.